Digital Camera Repair Terms


Digital Camera Repair Terms

 

  1. If you consider that your camera or any parts (“products”) have any faults, you need to:

a)      check for possible solutions to the fault on our Trouble Shooting page; or

b)      call our Digital Help Desk on 0800 242 646 for assistance.

2.    If, after taking the steps set out in clause 1, you still consider that the products have a fault, you will need to take or send the products to:

a)      the shop or website you bought the products from; or

b)      us at Fujifilm NZ Limited, 2C William Pickering Drive, Rosedale, Auckland 0632; or

c)       a Fujifilm Authorised Service Centre (the contact details for these can be found at http://www.warranty.fujifilm-digital.com/contact) 

3.    When you deliver the products to one of the parties specified in clause 2, you need to:

enclose with the products:

a)      a correctly, fully and accurately completed  Products Repairs Lodgement Form;

b)      if you are claiming that a warranty applies, proof of purchase of the products;

c)       and details of any accessories that may affect the problem you are having and, where it is reasonable, the accessories themselves (for example, the accessories listed on the Products Repairs Lodgement Form should always be included); and

d)      package the products and the items listed in clause 3.1securely for delivery, so the products do not sustain any damage.

4.    On receipt of your products, our authorised repairers will:

a)      inspect the products;

b)      assess any fault or damage to the products;

c)       determine whether repair or parts replacement is necessary;

d)      determine whether the products are covered by any warranty pursuant to our warranty terms http://warranty.fujifilm-digital.com/register/nz or by any other rights at law; and

e)      assess the cost for required repairs and parts (as applicable).

5.    If, upon receipt of the products, our authorised repairers determine the products are in need of repair or parts replacement and are covered by a warranty (or we are otherwise liable for repair or parts replacement at law), our authorised repairers will:

a)      record your details, and the details of the necessary repairs or parts replacement, into our system;

b)      carry out the repairs, or provide you with replacement parts, free of charge; and

c)       upon completion of the repairs, send the products to your address specified on the Camera Repairs Lodgement Form free of charge.

6.    If, upon receipt of the products, our authorised repairers determine that the products are in need of repair or parts replacement but are not covered by a warranty (and we are not otherwise liable for repair or parts replacement at law), then our authorised repairers will provide you with a written quotation for the cost of the repairs and any parts required (“services”), and:

If you want us to proceed us with the services, then:

a)      You must authorise our authorised repairers to carry out the services before our authorised repairers will be obliged to perform the services; 

Upon receipt of authorisation from you, our authorised repairers will:

            b)      record your details, and the details of the services, into our system;

c)       send you a letter of acknowledgement providing you with a Job Reference Number for the services and a likely timeframe for the services (our standard timeframe is 14 working days); and

d)      carry out the services; or   

 If you do not want us to proceed with the services, you will need to pay our authorised repairers a $51.75quotation fee and upon receipt of such payment our    authorised repairers will send your products to the address specified on the Camera Repairs Lodgement Form.

 7.    Once our authorised repairers have carried out the services in accordance with clause 6, the following shall apply:

a)      you shall pay our authorised repairers, upon receipt of an invoice, the cost of the services together with a $5.00 courier fee for delivery costs for us to return the    products to an address within New Zealand; and

b)      upon receipt of payment, our authorised repairers will send the products to your address specified on the Camera Repairs Lodgement Form.

 8.    If, upon receipt of the products, our authorised repairers determine that the products are not in need of repair or parts replacement, our authorised repairers will send you back the products to the address specified on the Camera Repairs Lodgement Form free of charge.

 9.    Our authorised repairers do not provide quotes or estimates until our authorised repairers have inspected the products and all other items supplied by you in support of your claim.

 10.  You can call our customer support centre on 0800 242 646 and quote your camera serial number and Job Reference Number to check your job status of repairs.

 11.  Before submitting your product for repair, you should read the warranty terms at http://warranty.fujifilm-digital.com/register/nz/en thoroughly so as to understand your rights, in particular (but without limitation):

a)      to check whether any of the warranty exclusions in the warranty apply in your circumstances;

b)      to establish if you are outside the warranty period (however this may not limit your rights, if any, under any other legislation that applies); and;

c)       to understand the “Other Conditions” (clauses 1-9 (inclusive) of the warranty) that also apply to any repair of the products by us.

12.  You are responsible for making copies of any information, photos, data and applications stored on your product by you after purchase (data), prior to you sending your product to us to repair.  We and our authorised repairers do not accept any liability for loss of any data stored on your products during or after the repair process.